| Richard Longley - PMA Products |
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I have nothing but praise for Frik-n-Frak's products and service.
I needed a wooden puzzle box, customized with logo and I needed them fast at an affordable price.
They scored high points on every mark.
I’ve now returned from my European sales trip where the puzzles with my company logo were given to sales prospects. Each person was amused and pleased by the simple gift. They were also light and durable to travel with in my suitcase all over Europe.
A great decision and a great product! |
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| Wendy Ma |
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Just want to say that you guys are great! Fabulous service and very speedy shipping! Will definitely shop with you guys again!
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| Sandy Rafuse |
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| I recently ordered and received the newest Tavern Puzzle - The Best Ever. I can't believe your prices. I live on Long Island where they are made and can't match the price! I don't know how you do it. It is a Christmas gift for my son, who gets the new one every year. Your shipping is amazing! Lightning fast! I will be back...again! (this was my second order.) |
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| Francisco Arroyo |
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Very nice and easy shopping on your site! The puzzles are wonderful and we can get interesting discounts on the packages you made.
I bought two packages of Tavern puzzles (#7 and #8) and they were shipped fast and all the puzzles arrived to Costa Rica in perfect status. I'm totally satisfied with my business with you! |
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| Sandy Henning |
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| Thanks so much for the customer service you provide! The first trinket box I ordered was beautiful (looked like a treasure chest) but it was not the correct size (my error). You were so helpful in providing the correct size - even emailing additional pictures! I sincerely appreciated that. Also you credited my account the day that you received my return. You have become one of my favorites of online vendors! Thanks again. |
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| Valerie Isbell |
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My son is enjoying both the Chinese puzzle box and his newest puzzle "The Yot!"
I am very pleased with the fast delivery and the perfect condition of the package when it arrived. I also liked the little special touch of the candy that you added inside the package along with your business card. You guys are the greatest to shop from!
I intend on shopping quite a bit from your online store for all my brain teaser puzzles and other items you carry. I am passing along your website address to all my friends online ...a wonderful experience every time! Also your replies to questions and the special care you took to make sure my package arrived at the correct address was very impressive! I wish all online stores had the same customer service you both provide to us all. They need to take lessons from you on how a online store is suppose to be run! Again, thanks for making my shopping experience a great one!
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| Susan Howard - Wealth Capital Management, Inc. |
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Our company had a need for a specific type of puzzle to give out at a business meeting as an award. It was to be engraved so we ordered it well in advance from another vendor to allow plenty of time to have this done locally. After this vendor let us down TWICE (the first shipment never arrived, then the replacement shipment was also “lost”), we stumbled across Frik-n-frak on the internet. Under a severe time crunch and with very specific needs, I laid out our dilemma to Frik --or, he might be Frak, or... Anyhow, not only was he able to help us within our deadline, but suggested an alternative which we ended up using, and engraved the items as well saving us a trip to a local shop! Throughout the entire process he was helpful, courteous and very prompt at responding to our many emails and phone calls. I certainly hope we have the opportunity to do business again with such a terrific company. All the best to you F&F!
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| Jenifer Burger |
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I have never been more pleased with an on-line retailer. The items that I have ordered through Frik-n-Frak.com have arrived within 5-7 days, which is astonishing due to me being stationed overseas. (most online orders take around 20-30 days to receive.)
Your customer service is impeccable! Every time I have e-mailed your company with a product question, you have replied almost immediately. (Again, most on-line customer service centers have an automatic response system that says "we will reply to your response within 24-48 hours.")
Your company really does go "above and beyond" to ensure the satisfaction of your customers!
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| Linda Ralston |
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"Hello, I want to let you know that my family greatly enjoy the puzzles I buy from your website. They never know what kind of puzzles they will get for Christmas! My nieces and nephews range in age from 14 to 28 and everyone, even the parents and grand parents enjoy the challenges of the puzzles. Thanks again for all the fun! I look forward to the coming year to see what new puzzles you will have. Have a Happy and Healthy New Year!" |
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| Deborah Stanford |
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| "I had the occassion to make 2 purchases from Frik-n-Frak.com. I was very pleased and impressed! Items delivered exactly as ordered and very timely. The first time they arrived so quickly I thought I must have just caught you at the right time. But when I had to place another order and had the same results I was exceedingly impressed. I have already recommended you to my family and friends." |
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